What should I do if a product in my order is out of stock or discontinued?

Edit the order manually

You can edit the order manually by creating a duplicate product for this order and then replacing the product model.

Note

The total product price, including taxes and shipping costs, will be recalculated after the product has been replaced.

Step 1: Locate the affected product

Go to My Products, find the affected product that is out of stock/discontinued, and click Duplicate to create a duplicate of that product.

Step 2: Replace the products

Next, open the More actions menu for the duplicated product and select Replace to choose a new product.

Step 3: Review and edit the design as needed

Next, you’ll see the product in the Design Maker. This is to confirm the design placement in case the new print area is slightly different in size. Make any necessary adjustments to the design placement.

Step 4: Save as draft

Once you’re happy with the design, make sure to save the duplicate product as a draft. Do not push it to your store.

Step 5: Edit and submit the order

Next, go back to the affected order and click Edit order in the upper-right corner. Remove the original out-of-stock/discontinued item and add the duplicated product to the order (refresh the page if you don’t see the product there).

Continue with the other steps, and when ready, click the Submit button to send the order to fulfillment.

In case you’d like to permanently replace the product for all upcoming orders, please read this article.

Edit the order to remove the affected product

On the rare occasion when a unique product (with no similar alternatives) is out of stock or discontinued, you will need to remove the affected products from the order.