How do I cancel or edit an order?

If the order hasn’t been sent to production yet

You can cancel or make changes to your order by accessing your Printful account, including adding or removing products or updating shipping details.

Note

Canceling an order on your sales channel will not automatically cancel the corresponding Printful order. Similarly, if an order is edited on the sales channel after it's placed, those changes won’t reflect in Printful. This includes automatic item additions from upsell apps. To avoid issues, make manual edits in Printful.

If you would like to make changes to the product that is already in an “On hold” order – you’ll need to create a duplicate product and edit the order to replace the product.

If the order has been sent to production

Design change

Once an order enters the production phase, making changes to the product’s design is not recommended.

Address change

To request an address change, click on the order in your account, followed by Edit.

Note

At this stage, address change is not guaranteed to be possible, as the order may already be prepared for shipping. Once an order has been sent to production, changing the address to a different country is not supported.

If you’d like to find out more about our refunds and returns policy, please visit this article.

Cancellation

To request cancellation on Printful, please click on the order in your account, followed by Cancel order. If this option is unavailable, it means that the order has already entered the production process.

You will see the status of your cancellation request on the same page. At this stage, it won’t be possible to edit or remove any of the products.

Note

Canceling an order on your sales channel will not automatically cancel the corresponding Printful order. Similarly, canceling an order on Printful will not automatically cancel it on the respective sales channel. Orders need to be cancelled separately on both platforms.