How can I manage the orders affected by shipping restrictions?

Deliveries to certain shipping destinations may be temporarily slower or suspended entirely. To find out the current shipping restrictions, please reach out to us.

How am I notified of the affected orders?

You will be notified by email, as well as via alerts shown in your Printful account. You’ll see further information about the particular order once you click on it.

What happens next?

The affected Printful order will be placed “On Hold”, awaiting further action, depending on which restriction applies to that particular destination:

• “Possible delay in shipping” – the order can still be submitted to production, but you may want to get your customer’s approval before proceeding with the order. To proceed, click on the Submit anyway button.

• “Shipping destination restricted” – delivery to this shipping destination is not possible at the moment. You have the following options in this case:
  
  1. Manually edit the order and replace the product that is being used.
  2. Reach out to the customer and obtain an alternative shipping address that is not restricted.
  3. Leave the order “On Hold” and send it to production at a later time when the restriction will be lifted.
  4. Cancel the order and refund the customer.

We will not charge you for any orders that remain “On Hold”.