How often does Printful check my Etsy store for new orders?

How often we check your Etsy store for new orders depends on its activity. We call this process syncing. Etsy shops are grouped into two categories:

Shop type	Criteria	Automatic sync frequency
Active shops	Connected within the last 6 months OR received at least 1 order in the past year OR published at least 1 product in the last 6 months	Daily, depending on activity level
Inactive shops	Connected over 6 months ago AND No orders in the past year AND no products published in the last 6 months	None

For active shops, you can see both the most recent sync time and the upcoming scheduled sync time in the Orders tab of your Printful account:

How can I tell if my Etsy store is inactive on Printful?

If your Etsy store becomes inactive, a notification banner will appear at the top of the Orders page, indicating that automatic syncing is currently paused for the store.

You can still manually sync your store at any time by clicking the Sync button, or publish a new product to resume automatic syncing.

Will I miss an order if my store is inactive?

No — even if your store is inactive on Printful, Etsy will still send you an order confirmation email when a customer places an order. You can then go to your Printful dashboard and sync it manually.

How do I manually sync orders from Etsy?

To manually sync, go to the Orders section of your Printful dashboard and click Sync. This will sync all active orders from your Etsy shop.

Note

You can manually sync orders up to 5 times within a 24-hour period. For inactive stores, manual syncs will retrieve orders placed within the last 30 days.

How can I resume automatic syncing for my store?

You can resume automatic syncing by either of the following:

Publish a new product to your Etsy store
Manually sync an order after receiving one

Both actions will restore automatic syncing between your Etsy store and Printful.

If you have any questions, feel free to reach out to our Support Team.