What should I do if I can’t log in to my Printful account?

If you can’t log in to your account, it might be because you forgot your password, don’t remember which email you used, or are running into a technical issue. This article explains the different problems that can happen and the steps you can take to solve them.

Here are some reasons why you might be unable to log in:

• You’ve forgotten your password
• You signed up through an ecommerce platform – no password set
• You signed up through a social login (Google or Apple) – no password set

Lost password

1. Go to the login page and click Forgot password? 
2. Enter your registered email address and click Send reset email.
3. Check your inbox for the password reset email (don’t forget to look in your spam folder).
4. Click the link in the email. A new page will open where you can set a new password.

Lost email

If you can’t remember which email you used to register:

• Follow the Forgot password? steps and try your most frequently used email addresses.
• Check your inboxes to see if you received a password reset email.
• Repeat with other addresses you might have used.

What if I see a different shop after logging in?

If you log in but don’t see any of your previously created products, orders, etc., you might be logged into the wrong account, or might have accidentally created a new account (using another email).

Check whether you used the correct email address for logging in.

Technical issues

If you’re entering the right details but still can’t log in, it may be a browser issue. Try these steps:

• Clear your browser’s cache and cookies (here’s how in Google Chrome).
• Switch to a different browser (Google Chrome works best).
• Log in from another device.